Of course we try to maintain the highest levels of service in our business. Should anything go wrong on the website, for example a technical failure, we request that you please contact us so we can solve the problem as quickly as possible. We are available on the LiveChat or you can send us an e-mail or give us a call on the telephone number provided in the right upper corner of this webpage.
If you encounter a problem during booking we are more than happy to help you further by telephone. You can call us during office hours on the number 0044 (0) 845-5089623 or you can directly chat with us using the LiveChat. We will be happy to help you!
Furthermore, you can subscribe to our newsletters by leaving your e-mail address on our wesbite (in the right corner below). Every month we send a newsletter with more information about the coming specials, early-bird book options and possible specials especially for our newsletter subsribers.
When you have a question or remark, you can contact us through the LiveChat on working days between 9.00 and 17.30 (CET). When we are available for the LiveChat you will see in the right corner below of the webpage an orange bar that says 'Chat now'. You can chat with us using your name and e-mail address. We will not pass on your details to third parties or use it without being asked. Using the LiveChat, we can help you directly with your query!
When we are not available you will see 'send us a message' on the bar right below. You can send us an message using your name and e-mail. On working days, we will reply within 24 hours.
You will find information about the surroundings of your holiday resort on the special page about the holiday park you have chosen under the button ‘Surroundings’. Here you will find information about the location of the holiday park, about the region and country.
When you are looking into the 'prices and availability' table you can see the actual availability. You can only see a price for the available periods, per accommodation type. This price is including possible discounts. For more information about what is included and excluded in this price, please conult the blue 'i' next to the name of the accommodation. Here you can also find more information about the bookable periods of this accommodation.
When you see no price or a dash, this means there is no availability anymore for this specific accommodation type.
If you have visited one of our resorts before and if you would like to book with preference for a specific villa, please contact us via LiveChat, phone or e-mail. We are happy to help you as quickly as possible. Also for other preferences or questions, such as an option booking, you are welcome to contact us.
You can order an cancellation insurance as well as travel insurance with us. The insurances are with Europeesche insurances, one of the largest travel insurers in Europe, so that you are properly covered for issues prior to or during your holiday.
Just like any other holiday company we also have general terms and conditions. You can find them on our website under the button ‘General Terms & Conditions’. Every booker will receive a copy of these general terms and conditions with their travel documents.
The prices of the holiday home and villas can be found on the holiday resorts page under the button ‘prices’. When you click on a price, the availability of the accommodation will be checked automatically and you can place your holiday booking. Discounts are always deducted directly from the prices. For more information about our current discounts and specials, please visit our page 'specials'.
You can make changes regarding your personal details in your account when logging in, using your login details. For other changes, such as booking extra options, you can contact us by LiveChat, e-mail or telephone.
You can change some of your details in your account. When you have completed the booking process you will receive your login details by email. If for some reason you cannot access your account then please call us by on the number 0044 (0) 845-5089623. We will then help you further. For important changes or cancellations, we request that you always get in contact by telephone so we can assist you in any way possible.
When you make a booking with us your booking will be recorded directly online so that you are always ensured of your stay. You will receive a booking confirmation in your mailbox directly after booking. With the login details provided in this e-mail you can log in to your account and pay the depost. In case of an last-minute booking (35 days or less before arrival), we kindly ask you to pay the full amount. When the deposit is paid, the booking will be confirmed. If for any reason you have not received a confirmation or log in details, please check your SPAM box. If the confirmation is not there then please call us on the number 0044 (0) 845-5089623 or chat with us if available. You can also send us an e-mail on firstname.lastname@example.org
After making your booking you will receive an email with log in details. These details allow you to log on our website (right corner at 'log in’). By logging in, you enter your personal environment where you can view and can also add or change your personal details. In your personal environment you can also pay the deposit via iDeal or Credit Card. After paying the deposit, the reservation will be confirmed.
If you have received a payment reminder from us, or if you want to pay the balance, we ask you to log in with your user data on our website. These are sent together with your booking confirmation. In your personal environment, you can make the payment via iDeal or Credit Card.
Lost or forgot your log in details? Please contact us via Live Chat (if available) or by telephone. If we are not available, you can always send us an email.
If paying online does not work for you, you can make a bank transfer. You can find our bank details in "About Us." We would like to ask you to state your booking number for reference in the description of the transfer.
You can find the status of your payment in your account. You can access your account by clicking on the button ‘Login’ on our website (homepage, top right). You will be able to access all your information using your username and password. You can also easily complete your payments in your account.
After booking, the booker will receive a confirmation by mail and also an invoice with an online payment link. For a booking made more than 84 days prior to your arrival, you are requested to pay a deposit of at least 30% of the rental sum of the booked accommodation, services, activities and/or facilities, directly after receiving the confirmation/invoice. Reservation and insurance costs should be paid directly and in full (100%). The outstanding amount should be transferred no later than 35 days prior to the arrival date. If the booking is made within 84 days prior to the arrival date then after receipt of the confirmation/invoice you should pay directly, in one go and in full. Once we have received the total invoiced amount, the travel documents and admission vouchers will be sent by mail.
You will be sent an invoice directly after booking online. You are requested to pay the deposit directly; we must receive the outstanding amount 35 days before your arrival date at our holiday resort. May you have booked last-minute, thus 35 days or less before arrival; we kindly ask you to pay us the full amount.